Policies
Exchanges & Return Policy
Goochi Pooch Terms
Before placing your order, please refer to our size charts and measure your pet carefully” Contact us prior to ordering if you have any questions regarding the proper size for your dog.
Security
Goochi Pooch offers secure checkout, which protects your credit card and personal information. All information is held confidential and is not sold or distributed. Credit card numbers from orders placed online are NOT stored and your email address is used only for sending you shipping and tracking information.
Returns
All returns must be pre-authorized. Contact us at goochipooch@rocketmail.com to arrange a return/exchange. We will accept returns for refund or exchange up to 21 days from date of purchase. We do no accept returned products that has been soiled or torn. Returned merchandise must be in new condition. All refunds are subject to a 15% restocking fee U.S. currency.
Exchange
Products may be exchanged for a different size within 14 days of purchase. Exchanged merchandise must be in new condition and returned with all original packaging. Merchandise that is soiled or that has dog hair on it will not be accepted. All exchanges must be pre-authorized and standard-shipping charges will apply on all replacement merchandise of $6.00 per item.
Shipping and handling fees are charged on all exchanges so please measure your dog carefully.
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